We recommend all Dear Letterman jewellery is stored in a dry or cool climate in the packaging provided or any safe jewellery pouch, away from direct sunlight. This will ensure your Dear Letterman does not oxidise or tangle. To prevent your Dear Letterman piece from tarnishing, remove it and gently clean and polish with a cotton ball or a dry soft polishing cloth to remove dust or any dirt. Do not use any abrasive materials or acid solutions
Dear Letterman seeks to embody modern attitudes to sustainability and ethical approaches to manufacturing. All Dear Letterman precious metals are refined using the ALS process, which is acidless and inflicts no harm on the environment. Dear Letterman use responsible sourcing and sustainability practices, and all packaging is recycled, reusable and non-plastic.
Dear Letterman work with trusted suppliers who are RJC certified which assures consumers that gold jewellery has been manufactured according to the RJC code of practices. The RJC code of practice covers human rights, labour rights, environmental impact, mining practices, product disclosure and other matters related to the jewellery supply chain.
Dear Letterman are proud to be an ethical jewellery brand in Australia by providing sustainable and ethical jewellery.
Dear Letterman will ensure the safety of the shipment and product until your order has arrived to you. Please note that foreign duties or taxes are not included at checkout, and you may be liable for these on the order’s arrival in your country.
Please review our Shipping Policy for further information.
Please choose carefully, as Dear Letterman is under no obligation to provide an exchange or refund for change of mind returns.
Dear Letterman reserves the right to reject any return request that does not adhere to the conditions of the Dear Letterman Return Policy.
To start a return, please review our Refund Policy.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return and receiving approval will not be accepted.